Shipping policy

Please take a moment to review our shipping policy for important information regarding dispatch times, estimated shipping times, tracking, and customs fees.

SHIPPING COSTS

To find out shipping costs, simply add your products to the cart, enter your shipping details and and our system will provide you with the shipping price.

SHIPPING LOCATIONS

All our domestic and international orders are shipped from London, UK.

DISPATCH TIMES

Please allow 1-3 business days for your order to be processed once your purchase is complete.

During holiday seasons, our expected dispatch times may vary, and we sincerely appreciate your understanding and patience during these periods.

SHIPPING TIMES

Once your order has been dispatched, you can expect the following estimated shipping times:

  • UK: 2-5 business days
  • International: 5-10 business days

TRACKING

All our orders come with tracking by default. 

Tracking availability may vary by country, and there are regions where tracking may not be offered. These circumstances are beyond our control, but we are committed to providing you with the most accurate information available.

CUSTOMS FEES

Please note that some countries may require you to provide additional customs information to our carriers in order to receive your order.
Customers are responsible for any customs fees or taxes that may be applicable to their order. For further guidance on potential fees, we recommend contacting your local customs office or relevant authorities.

LOST or DELAYED SHIPMENTS  

*If 30 business days have elapsed from the dispatch date, and you have not received your order, please reach out to us via our contact page or by emailing us at atelier@barsselo.com. Your satisfaction is paramount, and we will diligently work to find a resolution.